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Frequently Asked Questions

NYStix Frequently Asked Questions

Common purchase queries answered

Orders and Shipping

How long will delivery take?

NYStix’s Bats are custom and made from raw materials to be purchased at time of order.

  • Custom gloves will be shipped with 4 – 6 weeks after confirmed orders.
Wood Bats:
  • Orders of bats under 6 units will ship within 1-2 weeks after order is placed. Times can be shorter or longer based on supply.
How do I create an account?

Create your account by visiting My account. An account can also be created at checkout.

Do I have to sign for my package?

Yes. For orders over $150 we require signature confirmation.
If no one is available to receive the package after the first attempt, and signature is waived for subsequent attempts, NYStix does not accept responsibility for stolen packages.

How do I change the shipping address?

If you need to change the shipping address of an order placed before 3pm. Please do the following:

  • Notify us by responding to your confirmation email.
  • Login to your customer account and send a message.
  • Send a SMS or WhatsApp at 646-261-1449.

We will do are best to make the change before shipping. If the order has shipped, we will contact the carrier and attempt to redirect shipping.
If the product is with the carrier, we will attempt to redirect shipment. However, the policy of carriers UPS/Fedex are “shipments can not be redirected until a 1st attempt of delivery is made”.

How do I track my order?
  • Tracking information and carrier will be provided for all orders.
  • You can track your order by following the link to the carriers website for the status of your shipment.
  • We are here to help you if you are unable to follow your shipment.
Will you keep my credit card information on file?
  • All credit card information entered on our site are handled by our partners at Stripe or PayPal.
  • We cannot see or collect credit card information handled by the secured forms from these vendors.
  • Please review our Privacy Policy for what and how we handle your information.
Do you charge sales tax?

NYStixs Wood Bats LLC is  registered  in New York State.
Our company charges sales tax on all items shipped with the state of New York and for the following states as mandated by our wholesale partners.

Do you ship internationally?

NYStix ships internationally using DHL, Fedex or USPS. Customers are responsible to pay all import taxes and duties to their customs authorities.

Will my order come in one package