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Frequently Asked Questions


Common purchase queries answered

Orders and Shipping

How long will delivery take?

NYStix’s Bats are custom and made from raw materials to be purchased at time of order.


Gloves:
  • Custom gloves will be shipped with 4 – 6 weeks after confirmed orders.
Wood Bats:
  • Orders of bats under 6 units will ship within 1-2 weeks after order is placed. Times can be shorter or longer based on supply.
How do I create an account?

Create your account by visiting My account. An account can also be created at checkout.

Do I have to sign for my package?

Yes. For orders over $150 we require signature confirmation.
If no one is available to receive the package after the first attempt, and signature is waived for subsequent attempts, NYStix does not accept responsibility for stolen packages.

How do I change the shipping address?

If you need to change the shipping address of an order placed before 3pm. Please do the following:


  • Notify us by responding to your confirmation email.
  • Login to your customer account and send a message.
  • Send a SMS or WhatsApp at 646-261-1449.

We will do are best to make the change before shipping. If the order has shipped, we will contact the carrier and attempt to redirect shipping.
If the product is with the carrier, we will attempt to redirect shipment. However, the policy of carriers UPS/Fedex are “shipments can not be redirected until a 1st attempt of delivery is made”.

How do I track my order?
  • Tracking information and carrier will be provided for all orders.
  • You can track your order by following the link to the carriers website for the status of your shipment.
  • We are here to help you if you are unable to follow your shipment.
Will you keep my credit card information on file?
  • All credit card information entered on our site are handled by our partners at Stripe or PayPal.
  • We cannot see or collect credit card information handled by the secured forms from these vendors.
  • Please review our Privacy Policy for what and how we handle your information.
Do you charge sales tax?

NYStixs Wood Bats LLC is  registered  in New York State.
Our company charges sales tax on all items shipped with the state of New York and for the following states as mandated by our wholesale partners.

Do you ship internationally?

NYStix ships internationally using DHL, Fedex or USPS. Customers are responsible to pay all import taxes and duties to their customs authorities.

Will my order come in one package?

Combined shipping will depend on products ordered. 
Wood bats will ship in larger box. But orders that include bats and gloves will ship in different packaging.


If you need to swap an item

Returns and Exchanges

What is your return policy?

If you are not satisfied with your purchase, you may return it for exchange within 10 days of delivery, subject to a Return Authorization from NYStix.

  • You may return most new, unopened within 15 days, for store credit.
  • If the return is a result of an error on our part, the return is eligible for a full refund
  • All returns/exchange products must be in the original condition.
  • All retail non-NYStix products must be repackaged in factory packaging, including all media, manuals and marketing materials.
  • Send a SMS or WhatsApp at 646-261-1449.
How do I make a warranty request?

Need a fix? We are here.

Custom Gloves
  • Send a SMS or WhatsApp at 646-261-1449.
  • Pack glove in appropriate packaging and apply shipping label that we provide to send to service.
Wood Bats:
  • We don’t accepts wood bats for warranty service.
  • Wood bats replacements are available if broken bats have natural internal damage that was not visible when made.
My order arrived damage

Sending you the wrong item is not our intention. Notify us by phone or email to immediately so we can start the process to correct our mistake.

  • We will send you a shipping label to return incorrect item.
  • Once the incorrect item is received, we will immediately ship the correct item using the fastest shipping option.
Where should I mail my authorized return?

When we issue the RA (Return Authorization) code, we will supply the necessary address for your authorized return.
Our standard address for returns is: 
90 20 199 Street
Jamaica, NY 11423

How do I receive customer support?

We are here to serve you. If you need to contact us you can send an use one of the following:

What if I entered an incorrect shipping address?

For security reasons, if you entered an incorrect shipping address, please contact us and perform the following.

  • Please login to the order detail view and cancel the order.
  • Create a new order with the correct shipping information.
  • If the product is with the carrier, we will attempt to redirect shipment. However, the policy of carriers UPS/Fedex are “shipments can not be redirected until a 1st attempt of delivery is made”.

Absolutely. If you need to change your order for another item of the same value or lesser value.

  • Contact us immediately to give us an opportunity to make the changes.
  • Send a SMS or WhatsApp at 646-261-1449.
Can I change or cancel my order after I’ve submitted it?

Absolutely. If you need to change your order for another item of the same value or lesser value.

  • Contact us immediately to give us an opportunity to make the changes.
  • Custom glove changes can be made within 48 hours of orders.
  • If the value is lesser than the original item, we will issue a credit to your account for future order or refund the difference. Let us know.
Can I pre-order an item that is sold out?

Yes. Products that are available for pre-order can be purchased. Actual delivery will depend on raw material availability and factory in operation.

 

What Our Customers Say..

I really love the quality of the wood that's used to make NYStix. I've had a few bats that lasted me longer than some of the top name brands that are used by actual professional. I have no complaints ask the baseballs I've used them on, lol.
NYStix recommended by customer.
Donovan D
Queens,NY
NYStix wood bats are awesome. I've had them for a long time and they feel really, really great. As a coach and a player good equipment is needed for winning results.
Alex Torres likes NYStix
Alex T
Bronx, NY