Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Gloves:
- Custom gloves will be shipped with 4 – 6 weeks after confirmed orders.
Wood Bats:
- Orders of bats under 6 units will ship within 1-2 weeks after order is placed. Times can be shorter or longer based on supply.
Create your account by visiting My account . An account can also be created at checkout.
If you need to change the shipping address of an order placed before 3pm. Please do the following:
- Notify us by responding to your confirmation email.
- Login to your customer account and send a message.
- Call or text us at 1(646) 261-1449
We will do are best to make the change before shipping. If the order has shipped, we will contact the carrier and attempt to redirect shipping.
If the product is with the carrier, we will attempt to redirect shipment. However, the policy of carriers UPS/Fedex are “shipments can not be redirected until a 1st attempt of delivery is made”.
- Tracking information and carrier will be provided for all orders.
- You can track your order by following the link to the carriers website for the status of your shipment.
- We are here to help you if you are unable to follow your shipment.
- All credit card information entered on our site are handled by our partners at Stripe or PayPal.
- We cannot see or collect credit card information handled by the secured forms from these vendors.
- Please review our Privacy Policy for what and how we handle your information.
NYStixs Wood Bats LLC is registered in New York State.
Our company charges sales tax on all items shipped with the state of New York and for the following states as mandated by our wholesale partners.
NYStix ships internationally using DHL, Fedex or USPS.
Combined shipping will depend on products ordered.
Wood bats will ship in larger box. But orders that include bats and gloves will ship in different packaging.
If you need to swap an item
Returns and Exchanges
We at NYStix.com are here to help you with your returns or exchanges.
To start a return or exchange request:
- Contact us via email or phone telling us of your request.
- All returns/exchange products must be in the original condition.
- All retail non-NYStix products must be repackaged in factory packaging, including all media, manuals and marketing materials.
- Contact us via email or phone telling us of your request.
- Pack glove in appropriate packaging and apply shipping label that we provide to send to service.
- We don’t accepts wood bats for warranty service.
- Wood bats replacements are available if broken bats have natural internal damage that was not visible when made. Internal damage is wood rot.
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Sending you the wrong item is not our intention. Notify us by phone or email to immediately so we can start the process to correct our mistake.
- We will send you a shipping label to return incorrect item.
- Once the incorrect item is received, we will immediately ship the correct item using the fastest shipping option.
When we issue the RA (Return Authorization) code, we will supply the necessary address for your authorized return.
Our standard address for returns is:
90 20 199 Street
Jamaica, NY 11423
We are here to serve you. If you need to contact us you can send an use one of the following:
- Email us at help@nystixs.com
- Contact Us.
- Send a text/WhatsApp at 646-261-1449.
For security reasons, if you entered an incorrect shipping address, please contact us and perform the following.
- Please login to the order detail view and cancel the order.
- Create a new order with the correct shipping information.
- If the product is with the carrier, we will attempt to redirect shipment. However, the policy of carriers UPS/Fedex are “shipments can not be redirected until a 1st attempt of delivery is made”.
Absolutely. If you need to change your order for another item of the same value or lesser value.
- Contact us immediately to give us an opportunity to make the changes.
Absolutely. If you need to change your order for another item of the same value or lesser value.
- Contact us immediately to give us an opportunity to make the changes.
- Custom glove changes can be made within 48 hours of orders.
- If the value is lesser than the original item, we will issue a credit to your account for future order or refund the difference. Let us know.
Most of our products are made to order and will be available based on raw material availability.
Retail products availability depends on warehouse inventory.
